Brave New World: The Future of Legal Services?

Marni Macleod

Oddly enough, I was just talking about some of this stuff with a colleague who works in the knowledge management field for lawyers. I find it interesting that the one thing that threatens the future of the legal profession more than anything else, the fact most people cannot afford to hire a lawyer, is not discussed in any great detail…with the exception of Design Principle 6. This leaves law firms striving to implement client-centred approaches and service offerings just to stay in the game. Continued innovation without addressing the issue of an ever shrinking market in any substantive way means (I believe) that law firms will continue to face profitability crises, at least in the way profitability is currently defined.

The affordability of legal services is also inextricably linked to access to justice issues. Hopefully, we’ll continue to see a broader discussion of these issues in the near future.

The nature of jurisdiction is quickly changing with the impact of globalization. Law firm networks and non-traditional legal service providers are redefining how firms do business as a result. Firms that are able to bundle solution providers (legal, technology, consulting, designers, communication, etc.) will capture and create new market share.

Source: National Law Review



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